Privacy Policy

1. Overview

Cam's Services LLC ("Cam's Services," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a quote, submit a work request, use a client portal, communicate with us, or receive services.

2. Information we collect

• Contact information: name, email address, phone number, mailing or service address, and preferred communication method.
• Property and service information: property characteristics, photographs, measurements, access details, service preferences, project notes, estimates, agreements, schedules, and work history.
• Communication records: emails, calls, text messages, form submissions, client-portal messages, feedback, and support requests.
• Transaction information: invoices, payment status, billing address, and transaction references. Full card or bank credentials may be collected and stored by our payment processors rather than by Cam's Services.
• Technical information: IP address, browser and device type, pages viewed, referral information, approximate location, cookie identifiers, and diagnostic data generated when the website or embedded services are used.

3. How we use information

• Respond to inquiries and determine service availability.
• Prepare quotes, estimates, scopes, work orders, and service agreements.
• Schedule, route, perform, document, and follow up on services.
• Process invoices and payments and maintain business records.
• Send operational communications, appointment information, weather updates, service notices, and customer-support responses.
• Improve the website, quoting process, customer experience, and business operations.
• Prevent fraud, protect customers and systems, enforce agreements, and comply with legal obligations.
• Send marketing communications where permitted and provide an available method to opt out.

4. How we share information

We may share information with service providers that help us operate the website and business, including customer-management, quoting, communications, scheduling, hosting, analytics, document, payment, accounting, insurance, and professional-service providers. We may also disclose information when required by law, to protect rights or safety, to investigate fraud, or as part of a business transaction.

Service providers may use information only as permitted by their agreements and their own applicable privacy policies. We do not sell personal information for money.

5. Embedded and third-party services

The website includes third-party tools that can collect information directly:

• InstantMowingQuote: provides the embedded instant lawn-mowing quote experience and may process property, contact, and technical information entered into that form.
• Copilot CRM: provides the embedded work-request form, client portal, and related customer communications.
• Payment and financial providers: process card, bank, and billing information when a customer pays an invoice or authorizes recurring payments.
• Social and external links: Facebook, Instagram, maps, and other external sites operate under their own privacy practices.

Cam's Services does not control how an independent third-party provider uses information outside the services it performs for us. Review the provider's privacy information before submitting sensitive data.

6. Text messaging and consent data

If you provide a mobile number or consent to receive text messages, we may use that information for service communications and other messages permitted by your consent. Message and data rates may apply. You may opt out by replying STOP where supported or contacting us.

We do not share mobile opt-in data or consent with third parties for their unrelated marketing purposes. Information may be shared with communications platforms, carriers, and vendors only as needed to deliver and support the messaging service or as required by law.

7. Cookies and technical data

Our website and embedded tools may use cookies, local storage, pixels, log files, and similar technologies for security, functionality, preferences, analytics, and service improvement. Browser settings can be used to block or remove cookies, but parts of the website or embedded forms may not function correctly afterward.

8. Security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No transmission or storage method is completely secure, and absolute security cannot be guaranteed.

Information is retained for as long as reasonably necessary to respond to requests, provide services, maintain records, resolve disputes, enforce agreements, and satisfy tax, accounting, insurance, and legal requirements. Retention periods vary by record type and provider.

9. Your choices and requests

You may ask to access, correct, or delete information we maintain about you, subject to identity verification and applicable recordkeeping obligations. You may opt out of marketing emails using the method provided in the message and may manage cookies through your browser.

Privacy requests may be sent to support@camsservices.net. We may retain information needed to complete existing services, comply with law, document transactions, or protect legal rights.

10. Children's privacy

Our website and property services are not directed to children under 13, and we do not knowingly collect personal information from children. A parent or guardian who believes a child submitted information should contact us so we can review and address the request.

11. Policy updates and contact

We may update this Privacy Policy when our technology, services, providers, or legal obligations change. The latest revision date will appear at the top of this page.

Cam's Services LLC · Lehigh Valley, Pennsylvania
Email: support@camsservices.net
Phone: 610-674-9021